Banned but I'm in Good Standing Frozen Screen

Apparently I was banned, appealed it then placed into Good Standing.
Yet I'm still banned.
I was banned for cheating or modding.
I literally did neither of those things, and have never been banned from any PSN Game.
That's fine.
I will get a refund from Sony.
It's just that your Game gives no reason for the ban, no reference to the appeal made except I'm in Good Standing, yet still banned.
Also it Freezes on the Multiplayer request screen.
Freezing the Entire PS4 System.

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